Revitalising Hammam Ritual
Gommage and Personalised Body Wrap: rhasspil, lavender, and tulsi (remineralising); saffron, orange blossom, honey and argan (hydrating); or rose and argan (hydrating)
Cancellation and Refund Policy
Thank you for shopping at Hammam Spa.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
You are entitled to cancel Your Order within 7 days with valid reason accepted our management for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By phone number: +6013-437 0881
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Lot 3,4&5, Level G4, Publika Shopping Gallery,
Jalan Dutamas 1, Solaris Dutamas,
50480 Kuala Lumpur, Malaysia
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us: By phone number: +6013-437 0881
This Gift Voucher is valid for one year from the date of purchase.
Where to Redeem
This Gift Voucher is only redeemable at Hammam Isetan Lot 10