Welcome to the Hammam!
We want our guests to be relaxed, pampered and rejuvenated during treatment.
For an authentic experience, we ask that you spend a few minutes to read the following etiquette guidelines below:
BE EARLY: Please arrive at least ten to fifteen minutes prior to your treatment appointment; especially if it’s your first treatment in the Hammam, you will need extra time to complete our “Customer Form”. We remind you that late arrivals will not receive any extension of treatment time.
ARE YOU IN GOOD HEALTH? : Upon booking your appointment, it is your responsibility to inform any Hammam staff or the Receptionist about any health conditions that you think may be of concern. Closer to the appointment, if you feel unwell, please provide as much notice as possible to the Receptionist to re-schedule your appointment.
BE GUIDED: Please respect the time limits of your treatment. The spa treatments in the Hammam are specially designed and customized. In this regard, we ask that you be guided by your Hammam therapist throughout your treatment.
TAKE CARE OF YOUR VALUABLES: The Hammam will not be responsible for the safety of your valuables and belongings. Please try as much as possible to leave all valuables at home. A four digit code locker is provided for your convenience. We strongly encourage you to leave all electronic devices in your locker.
You will be briefed on how to set up your very own access code.
LEAVE IT ALL BEHIND: The Hammam is a place of retreat and relaxation, as such, we request your cooperation to please turn off or switch to “silent” mode your mobile phone. This will enhance the overall experience for yourself and other guests in the Hammam.
BE COMFORTABLE IN YOUR OWN SKIN: Leave all your stress and worries behind as you step out of your everyday clothes and slip on the Hammam robe. For extra comfort, we provide disposable underwear and slippers. You are encouraged to remove all jewelry and make-up before treatment.
BE MODEST: Please be mindful of other Hammam guests and Staff by not exposing your body unnecessarily. If your Hammam robe does not provide adequate coverage, please do not hesitate to ask for assistance. Before a massage, Staff will leave the room momentarily whilst you undress and slip into the sheets on the spa table. Our Therapists are trained to ensure that your body is adequately draped and only exposed when receiving therapy to guarantee comfort and modesty.
YOUR FEELINGS MATTER TO US: Please feel free to communicate with your Therapist during your treatment to let them know how you are feeling. Especially, if you feel uncomfortable or something is amiss. Your feedback will allow the Therapist to adjust their treatments to suit your preference.
BE TRANQUIL: Hammam guests are here to relax and rejuvenate. Please be mindful that you do not speak loudly and use soft tones.
NO SMOKING: The Hammam premises Is strictly a smoke-free zone.
REACH OUT: Every establishment has its own unique and specific procedures and rules. If you are not sure, it is always wise to ask the Receptionist or Staff.
Opening Hours :
Monday to Sunday
10.00am to 10.30pm
Tel : +60362010881
Bangsar, Kuala Lumpur,
Tel : +60322822180